Business Process Management Case Study Example | Topics and Well Written Essays - 3000 words

Business Process anxiety - Case Study ExampleOut of these 90-92% of the outlets ar franchised operations which are handled by independent franchises. An of the essence(predicate) aspect of operational rightness of Burger tabby is embedded in its client service. The customers are not and customers, solely they are called guests and are likewise served the value as one would serve to their guests.The operation excellence achieved by Burger power comes from its trained team of workers at each and every restaurant. The top management boasts rough serving their customers well with the best burgers, cooked on an open fire and also piss a sterilize through vision and guiding values to take its people along.Burger force is divided into different operating divisions which are headed each by independent vice presidents who report to the senior vice presidents of each franchised divisional zone. These leaders hold strong values, leadership skills and thus result in producing great results. All divisions are back up by cross functional team from all critical areas that is human resources, marketing, finance, technology, research and development and so forthWhen the customers who step into the Burger King outlet he or she first experiences the ambience and the dcor of the place, filed with the hot smell of the burgers with fries. On the counter as the customer places the order, the order is forwarded into the kitchen, where the process begins. To analyze a simple process of how it works, we have a simple process flow represented by the diagram as underBurger King uses conveyor belts similar to an prevarication line, which are highly specialized piece of equipment. The process starts with the worker placing the bleak burger patty on one end of the moving conveyor belt which proceeds under the broiler. In the broiler hamburgers are cooked from top and bottom both. And at the same time burger buns are placed which also move on to the broiler and are roasted. Th ese are cooked for a specified time period. After the bun and the unsanded meat are broiled for the standard set time, both of these assemble and in the sandwich assembly add-ons are inserted which include tomatoes, condiments, cheese, sauces etc. Burgers at this stage are almost prepared and ready to be served they are then placed in the microwave oven and then served fresh.Burger Making Process at Burger KingProcess Improvement at Burger KingWe have explained the process that is used at Burger King to prepare the burgers, the process is quick in terms of speed of delivery until the ordered menu is very customized, but still at Burger King it is made sure that work in process inventory is maintain and replenished in an ordered manner. This work in process inventory helps catered well and quickly to the individual customer needs and requirements as it reduces the preparing time to a relatively short interval. The strength of the burger making process at Burger King lies in its ab ility to make made-to-order burgers and meals, to attract individual who prefer to eat their experience way and style. But the inherent weakness that arises from the assembly type production method at Burger King is its lack of flexibility. Since the raw material that is buns and patty move on the conveyor belt and get processes using the standard and set cooking time of 90 seconds, hence the size, shape and other specifications much(prenominal) as thickness